Rules of returns, exchange, complaints

Product exchange (e.g. change of color, size, etc.)

Read the information about the exchange - Terms and Conditions

1. Pursuant to the Act of 30 May 2014 on consumer rights, the Buyer has the right to withdraw from a distance contract from December 25, 2014 without any reason.
2. The time to inform the seller by the Buyer about the intention to withdraw from the contract is 14 calendar days counted from the moment of receipt / acquisition of the goods. At this time, the buyer is obliged to send to the seller's e-mail address or by letter or, together with the goods, a statement regarding the exchange.
3. From the date of sending the declaration of withdrawal from the contract, the buyer has another 14 calendar days to send the goods.
4. The Buyer is responsible for reducing the value of things that are the result of using it in a way that goes beyond the necessary character, features and functioning of things
5. The buyer / consumer bears the direct costs of replacing the goods

1. Pack products and complete the form

To expedite your case as much as possible, we suggest using our special exchange form. Please double-check that you have provided all the information correctly.
You can complete the form by clicking the link below: EXCHANGE FORM

2. Send products

We pay attention to careful security and packing the parcel so that the order goes to us in its entirety.

SIKORKA.NET - replacement
ul. Fantazja 32,
Gorzyce 39-432

Remember that we do not accept parcels sent to us on delivery, "e-sales" service or parcel machines. The cost of returning the returned product is borne by the buyer.

The order of the courier to make a refund is best done by the company vagglonetka.pl.

3. Wait a new product, refund of payment difference or surcharge

The exchanged product will be shipped to the original order address upon receipt of the returned exchanged product.

Refund of the difference in payment.
For payments made via Przelewy24 or PayPal, the difference in payment will be refunded to the account number from which the order was paid. In the case of cash on delivery, the refund will be refunded to the account number provided in the form.

The additional payment for the order
after calculating the difference that should be paid to the additional payment should be paid to our bank account number before shipping a new product. In order to accelerate the exchange procedure, please send confirmation of payment.

PKO BP
98 1020 4913 0000 9502 0162 3198

Transfer title:
Exchange - order No. ...

Recipient:
Sikorka - Marian Sikora, ul. Fantazja 32, Gorzyce

Return products (withdrawal from the contract)

Read the information on withdrawal from a distance contract - Terms and Conditions

1. Pursuant to the Act of 30 May 2014 on consumer rights, the Buyer has the right to withdraw from a distance contract from December 25, 2014 without any reason.
2. The time to inform the seller by the Buyer about the intention to withdraw from the contract is 14 calendar days counted from the moment of receipt / acquisition of the goods. At that time, the buyer is obliged to send to the seller's e-mail address or by letter or, together with the goods, a statement regarding withdrawal from the contract.
3. From the date of sending the declaration of withdrawal from the contract, the buyer has another 14 calendar days to send the goods.
4. The seller should return the funds to the buyer within 14 days of receiving the statement of withdrawal from the contract, the seller may refrain from returning the funds until the goods are received.
5. The Buyer is responsible for reducing the value of things that are the result of using it in a way that goes beyond the necessary character, features and functioning of things
6. Buyer / Consumer bears direct costs of returning the goods

1. Pack products and complete the form

To expedite the process, we suggest using our special returns form. Complete it once you meet all the withdrawal conditions. Double-check that you have provided all the correct information.
You can complete the form by clicking the link below: RETURNS FORM

2. Send products - you have 14 days to do it

We pay attention to careful security and packing the parcel so that the order goes to us in its entirety.

SIKORKA.NET - Symptoms
ul. Fantazja 32,
Gorzyce 39-432

Remember that we do not accept parcels sent to us on delivery, "e-sales" service or parcel machines. The cost of returning the returned product is borne by the buyer.

The order of the courier to make a refund is best done by the company vagglonetka.pl.

3. Wait for the reimbursement

To maximally accelerate the procedure of the case, we suggest a refund will take place within 14 days from the date of acceptance of the product in the warehouse. The reimbursement of transaction costs is implemented: in the case of payment method: PayU, Przelewy24 and PayPal - to the account number from which the payment was made for the order. In the case of payment on delivery to the account number indicated in the form.

Complaint (oops)

1. Complete the form and select the complaint type

To expedite the complaint process, we recommend completing the complaint form below and attaching it to the box containing the products you're complaining about. Please indicate on the form that you're complaining about the items and provide the reason for your complaint. Double-check that you've provided all the information correctly.
You can complete the form by clicking the link below: COMPLAINT FORM

2. Prepare the product for collection

After supplementing, we pay attention to careful security and packing the parcel so that the order goes to us in full.

3. Wait for a decision on the complaint

In the event of a decision to:
replace - we will collect and send a new product immediately.
Repair - we will immediately collect and send the repaired product.
Return - after a positive consideration of your complaint, the refund will take place immediately, no later than 14 days from the date of receipt of the product in the warehouse. The funds will be refunded within 14 days from the date of acceptance of the product in the warehouse. The reimbursement of transaction costs is implemented: in the case of payment method: PayU, Przelewy24 and PayPal - to the account number from which the payment was made for the order. In the case of payment on delivery to the account number indicated in the form.